Return and Refund Policy for Vivaderms

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At Vivaderms, we are committed to providing you with high-quality skin and hair care products that meet your expectations. However, we understand that sometimes things don’t go as planned. We want to make sure your shopping experience is as smooth as possible, so we’ve created a simple return and refund policy for you.

With over 7 years of expertise, backed by the trusted cosmetologist Dr. Sajid, we want you to feel confident in your purchase. Below is an overview of our return and refund process:

1. Return Policy

We accept returns for packed creams and products only, and the item must be in its original, unused condition with all packaging intact. Our return window is 7 days from the date of delivery. Unfortunately, we are unable to accept returns on opened or used products, as we cannot guarantee their safety or quality once they’ve been opened.

To initiate a return, please ensure the following:

• The product is in its original, sealed packaging (unopened).
• The return is requested within 7 days of receipt.
• You have your order number and proof of purchase available.

How to Initiate a Return:

1. Contact our customer support team at [insert email address/contact form] within 7 days of receiving your order.
2. Provide your order number and the reason for the return. Our team will guide you through the next steps.
3. You will be instructed on how to return the item to our warehouse or a designated return address. The customer is responsible for return shipping costs.

2. Refund Policy

Once we receive your returned product and confirm that it meets our return requirements, we will process your refund.

• Refund Process: We will issue a refund for the product cost (excluding shipping charges) to the original payment method used at the time of purchase.
• Refund Timeframe: Please allow up to 10 business days for the refund to be processed and reflected in your account after the returned product is received.
• Return Processing Fee: A processing fee may apply depending on the nature of the return (e.g., if the product is returned due to customer error or preference). This will be deducted from the refund amount.

Please note: Refunds are only issued for packed products that are returned in accordance with our policy. Used or opened items cannot be refunded for hygiene and safety reasons.

3. Non-Returnable Items

The following products are not eligible for return or refund:

• Opened or used products, including creams, lotions, or hair care items.
• Gift cards or promotional items.
• Any items marked as final sale or non-returnable at the time of purchase.

4. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact us immediately at [insert email address/contact form]. We will happily assist you in either:

• Replacing the damaged item with a new one, or
• Issuing a full refund, including shipping charges.

To expedite the process, please provide clear photos of the damaged or defective product along with your order number.

5. Exchange Policy

At this time, we do not offer exchanges. If you would like a different product, we recommend returning the original product and placing a new order.

6. Shipping Fees

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.
• Original Shipping Charges: Shipping charges paid at the time of the original purchase are non-refundable, except in cases where the product is defective or damaged.

7. Customer Support

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer support team:

• Email: [vivaderms@gmail.com]
• Phone: [8209789928]

Our team is here to assist you and ensure that your return and refund process is handled efficiently.

Dr. Sajid, Cosmetologist
Your Trusted Partner in Skincare and Hair Care for Over 7 Years

Thank you for trusting Vivaderms for your skincare and hair care needs. We are committed to ensuring that your experience is nothing short of excellent, and we value your satisfaction.

Need help?

Contact us at {support@vivaderms.com} for questions related to refunds and returns.